Terms & Conditions

Welcome

Welcome to Evolve I.T. – Repairs & Support. These Terms & Conditions govern your access to and use of our website, products and online services.

By accessing our website, creating an account, placing an order or purchasing products from Evolve I.T., you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, please do not use our website or purchase products from us.

1. Company Information

Evolve I.T. – Repairs & Support is a South African retailer specialising in computer hardware, software, accessories and related technology products.

Business Address
Ridge Terrace Shopping Centre
6 Without Avenue
Weltevreden Park
Gauteng 1709
South Africa

Telephone: 011 431 4400
Mobile: 072 193 9121
Email: support@evolve-group.co.za
Website: www.evolve-group.co.za

2. Acceptance of These Terms

By using this website, placing an order or purchasing products from Evolve I.T., you acknowledge that you have read, understood and accepted these Terms & Conditions together with our:
• Privacy Policy
• Delivery Policy
• Returns & Refund Policy

Where repair services are requested, our separate Repair Terms & Conditions shall also apply.

3. Products

We strive to ensure that all product descriptions, specifications, photographs, compatibility information and pricing displayed on our website are accurate and up to date.

Occasionally errors may occur.

Evolve I.T. reserves the right to correct errors, inaccuracies or omissions and to update information without prior notice.

Product images are provided for illustrative purposes and may differ slightly from the actual product supplied.

4. Pricing

All prices displayed on this website are in South African Rand (ZAR).

Prices include VAT where applicable unless otherwise stated.

Prices are subject to change without prior notice.

Where an obvious pricing error occurs, Evolve I.T. reserves the right to cancel the order and provide the customer with the option of purchasing the product at the correct price.

5. Orders

Submitting an order does not constitute acceptance of that order.

Orders will only be accepted once:
• Payment has been successfully received and verified.
• Stock availability has been confirmed.
• Fraud prevention and verification procedures have been completed where necessary.

If we are unable to fulfil your order, we will contact you as soon as reasonably possible to discuss available options.

6. Payment

Payment must be received in full before products are dispatched unless alternative arrangements have been agreed to in writing.

Accepted payment methods may include:
• Electronic Funds Transfer (EFT)
• Credit Cards• Debit Cards
• Approved Online Payment Gateways

Ownership of goods remains with Evolve I.T. until full payment has been received.

7. Product Availability

While every effort is made to maintain accurate inventory, products remain subject to availability.

Should an item become unavailable after an order has been placed, customers may choose to:
• Wait for new stock.
• Select a suitable alternative product.
• Receive a full refund.

8. Delivery

Delivery is subject to our published Delivery Policy.

Estimated delivery times are provided in good faith but are not guaranteed.

Delivery may be affected by supplier delays, courier delays, public holidays, severe weather or circumstances beyond our reasonable control.

9. Returns & Refunds

Returns, exchanges and refunds are governed by our Returns & Refund Policy.

Customers should review this policy before making a purchase.

Certain items including software licences, activation keys, special-order products and customised items may not qualify for return except where required by law.

10. Warranty

Products supplied by Evolve I.T. are covered by the applicable manufacturer's warranty where provided.

Warranty terms vary depending on the manufacturer and product.

Warranty does not cover damage resulting from:
• Accidents
• Liquid exposure
• Power surges
• Improper installation
• Misuse
• Negligence
• Unauthorised repairs or modifications

11. Intellectual Property

All content on this website, including logos, graphics, photographs, product descriptions, text, software and website design, remains the property of Evolve I.T. or its licensors.

No material may be copied, reproduced, distributed or used without prior written permission.

12. Website Availability

We make every reasonable effort to ensure that our website remains available and secure.  However, uninterrupted access cannot be guaranteed.  Evolve I.T. shall not be liable for temporary interruptions resulting from maintenance, software updates, technical failures or circumstances beyond our reasonable control.

13. Limitation of Liability

To the fullest extent permitted by South African law, Evolve I.T. shall not be liable for any indirect, incidental, consequential or special damages arising from the purchase or use of products supplied by us.  Our total liability shall not exceed the purchase price paid for the relevant product.  Nothing contained in these Terms excludes or limits any rights afforded to consumers under the Consumer Protection Act.

14. Privacy

our personal information is collected, processed and stored in accordance with our Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA).

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms shall be subject to the jurisdiction of the South African courts.

16. Changes to These Terms

Evolve I.T. reserves the right to amend these Terms & Conditions at any time.

Updated versions will be published on this website and will become effective immediately upon publication unless otherwise stated.

17. Consumer Rights

Nothing contained in these Terms & Conditions is intended to limit, exclude or waive any rights that consumers may have under applicable South African law, including the Consumer Protection Act, 68 of 2008 (CPA) and the Protection of Personal Information Act, 2013 (POPIA).

Where any provision of these Terms & Conditions conflicts with applicable legislation, the relevant legislation shall prevail to the extent of the conflict.

Customers retain all rights and remedies afforded to them under South African consumer protection legislation.

18. Force Majeure

Evolve I.T. shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:
• Natural disasters
• Fire or flood
• Power outages
• Internet or telecommunications failures
• Labour disputes
• Civil unrest
• Government action
• Supplier shortages
• Courier delays
• Pandemics or public health emergencies

We will make reasonable efforts to minimise the impact of such events and resume normal operations as soon as reasonably possible.

19. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms & Conditions without affecting the validity or enforceability of the remaining provisions.

20. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Delivery Policy, Returns & Refund Policy, Warranty Policy and any other policies published on our website, constitute the entire agreement between Evolve I.T. and the customer regarding the use of our website and the purchase of products.

Contact Us

f you have any questions regarding these Terms & Conditions, please contact us.

Evolve I.T. – Repairs & Support
Ridge Terrace Shopping Centre
6 Without Avenue
Weltevreden Park
Gauteng 1709
South Africa

Telephone: 011 431 4400
Mobile: 072 193 9121
Email: support@evolve-group.co.za
Website: www.evolve-group.co.za

Business Hours
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed