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Returns & Refund Policy
Last Updated: 29 July 2026
At Evolve I.T. – Repairs & Support, customer satisfaction is important to us. We are committed to supplying quality products and providing fair, transparent after-sales service. This Returns & Refund Policy explains your rights and our procedures regarding returns, exchanges and refunds.
By placing an order with Evolve I.T., you acknowledge that you have read and accepted this policy.
1. Returning Products
If you are not completely satisfied with your purchase, you may request a return subject to the conditions outlined below.
To be eligible for a return, products must:
• Be returned within 7 days of delivery or collection.
• Be in their original condition, including the packaging.
• Include all original packaging, accessories, manuals and documentation.
• Not be damaged through misuse, neglect or improper installation.
• Be accompanied by proof of purchase.
Products returned without their original packaging may not qualify for a refund or exchange.
2. Incorrect or Damaged Products
If you receive a product that is:
• Incorrect
• Damaged during delivery
• Faulty upon arrival
Please notify Evolve I.T. within 48 hours of receiving your order.
Where possible, customers should retain the original packaging and provide photographs of the damaged item to assist with the assessment. Once the issue has been verified, we will arrange an appropriate solution, which may include:
• Replacement of the product
• Repair where applicable
• Exchange for an equivalent product
• Full refund where appropriateType your paragraph here
3. Faulty Products
Products that develop a fault during the applicable manufacturer's warranty period may qualify for repair, replacement or other remedies in accordance with the Consumer Protection Act (CPA) and the manufacturer's warranty conditions. Faulty products may require inspection or testing before a refund, replacement or repair can be approved.
4. Non-Returnable Products
The following items cannot be returned unless they are defective or supplied incorrectly:
• Software licenses and digital downloads.
• Antivirus subscriptions and activation codes.
• Microsoft Office and Microsoft 365 license keys.
• Products specially ordered at the customer's request.
• Clearance or end-of-line products marked as non-returnable.
• Products damaged through misuse, liquid damage, physical damage or unauthorised repair attempts.
5. Change of Mind
If you change your mind after placing an order, please contact us as soon as possible. If the order has not yet been dispatched, we may be able to cancel the order and issue a refund. If the order has already been dispatched, the product must first be returned in accordance with this Returns Policy before any refund can be considered. Delivery charges are generally non-refundable unless the return results from an error by Evolve I.T.
6. Refunds
Once the returned product has been received and inspected, we will notify you of the outcome of your return request. Approved refunds will be processed using the original payment method wherever possible. Refund processing times may vary depending on your payment provider or financial institution.
7. Exchanges
Where stock is available, eligible products may be exchanged for:
• The same product
• An alternative product of equal value
• A higher-value product upon payment of the price difference
8. Warranty Claims
Warranty claims are subject to the manufacturer's warranty terms and conditions. Products may need to be returned to the manufacturer or authorised supplier for testing before a warranty claim can be approved. Warranty periods differ between manufacturers and products.
9. Return Shipping
Where a return is approved due to:
• Incorrect product supplied
• Manufacturer defect
• Goods damaged in transit
Evolve I.T. will arrange collection or reimburse reasonable return shipping costs where applicable. Where a return results from a change of mind or incorrect ordering by the customer, the customer may be responsible for all return shipping costs.
10. Consumer Protection
Nothing contained in this policy limits or excludes any rights afforded to consumers under the South African Consumer Protection Act, 68 of 2008.
11. Uncollected Orders and Equipment
Customers will be notified once their order, repair, or service has been completed and is ready for collection.
Completed orders and repaired equipment must be collected within 30 calendar days of notification.
Our workshop has limited storage capacity. To maintain an efficient repair environment, uncollected equipment may be transferred to a secure external storage facility after 30 calendar days from the date the customer is notified that the repair or order is complete. Storage fees may apply after this period, and customers remain responsible for collecting their equipment promptly.
If equipment remains uncollected for 60 calendar days after the customer has been notified, and we have made reasonable attempts to contact the customer using the contact details provided, Evolve I.T. reserves the right, where permitted by applicable law, to dispose of, recycle, or sell the equipment to recover outstanding repair, storage, administrative, or disposal costs.
Any remaining balance after the recovery of reasonable costs will be handled in accordance with applicable South African law.
Customers remain responsible for ensuring that their contact details are accurate and up to date.
12. Storage Fees
Equipment not collected within 30 calendar days of notification may incur a storage fee of R50.00 per day until collected or otherwise dealt with in accordance with this policy.
Contact Us
If you need assistance with a return or refund, please contact us.
Evolve I.T. – Repairs & Support Ridge Terrace Shopping Centre
6 Without Avenue
Weltevreden Park
Gauteng 1709
South Africa
☎ 011 431 4400 072 193 9121
✉ support@evolve-group.co.za
Business Hours
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed