Privacy Policy

Last Updated: 29 July 2026

Evolve I.T. – Repairs & Support ("Evolve I.T.", "we", "our", or "us") values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you visit our website, purchase products, request repairs or services, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:
• Full name
• Company name (where applicable)
• Email address
• Telephone and mobile number
• Billing and delivery addresses
• Payment information (processed securely through approved payment providers)
• Product purchases and order history
• Repair and service history
• Device information required to complete repairs
• IP address and browser information
• Website usage information collected through cookies and analytics

We only collect information necessary to provide our products and services.

2. How We Use Your Information

Your information may be used to:
• Process and fulfil orders
• Deliver products and services
• Process payments securely
• Provide customer support
• Complete computer repairs and technical services
• Communicate order, repair and warranty updates
• Respond to enquiries
• Improve our products, services and website
• Detect and prevent fraud
• Comply with legal and regulatory obligations

We will only use your personal information for legitimate business purposes.

3. Payment Security

Payments made through our website are processed using secure third-party payment providers.

Evolve I.T. does not store your complete debit or credit card details on our servers.

Payment providers use industry-standard encryption and security measures to protect your payment information.

4. Repair Services

When a device is submitted for repair, personal files and information may be present on the device.

Our technicians will only access information where reasonably necessary to diagnose, repair or verify the reported fault.

Customers are strongly advised to back up all important data before submitting any device for repair.

Although every reasonable precaution is taken, Evolve I.T. cannot guarantee that customer data will not be lost during repairs.

Customers remain responsible for maintaining backups of their data.Type your paragraph here

5. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us to:
• Improve website performance
• Remember shopping cart contents
• Analyse website traffic
• Improve website functionality
• Enhance security

You may disable cookies within your browser settings; however, some features of the website may not function correctly.

6. Third-Party Services

Our website may make use of trusted third-party services including:
• Google Analytics
• Google Ads
• Google Merchant Center
• WooCommerce
• Payment gateways
• Courier companies

These service providers may collect or process information necessary to provide their services in accordance with their own privacy policies.

7. Sharing Your Information

We only share your information where necessary to provide our products and services.

This may include:
• Courier companies for deliveries
• Payment providers
• Manufacturers for warranty claims
• Software licensing partners• Product suppliers
• Law enforcement authorities where required by law

We do not sell, rent or trade your personal information to third parties.

8. Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information against:
• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Our website uses Secure Socket Layer (SSL) encryption to help protect information transmitted through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:
• Complete transactions
• Provide warranty and after-sales support
• Maintain accounting records
• Comply with legal obligations
• Resolve disputes

Information that is no longer required will be securely deleted or anonymised where appropriate.

10. Your Rights

Subject to applicable South African law, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Update your personal information
• Request deletion of information where legally permitted
• Withdraw consent where applicable
• Object to certain processing activities

Requests may be submitted using the contact details below.

11. POPIA Compliance

Evolve I.T. processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).  We are committed to processing personal information lawfully, fairly and transparently.

12. Children's Privacy

Our website and services are not intended for children under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us.

Evolve I.T. – Repairs & Support
Ridge Terrace Shopping Centre
6 Without Avenue
Weltevreden Park
Gauteng 1709
South Africa

Telephone: 011 431 4400
Mobile: 072 193 9121
Email: support@evolve-group.co.za

Business Hours
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed