Delivery Policy

Last Updated: 29 July 2026
At Evolve I.T. – Repairs & Support, we strive to provide fast, reliable and secure delivery throughout South Africa. Our goal is to ensure every order is processed efficiently and delivered in excellent condition using trusted courier partners.

1. Delivery Areas

We deliver throughout South Africa, including major metropolitan areas, regional centres and most outlying locations.Deliveries are subject to courier service availability. Certain remote or high-risk areas may require additional delivery time or alternative arrangements.

2. Order Processing

Orders are processed during normal business hours:
Monday – Friday: 08:00 – 17:00

Orders placed after business hours, on weekends or public holidays will be processed on the next business day.

Orders are only prepared for dispatch once payment has been successfully received and verified.  Certain payment methods may require additional verification before shipment.

3. Stock Availability

We make every effort to ensure stock displayed on our website is accurate.  In some cases products may become unavailable due to:

Orders are processed Monday to Friday.
Payment must be be received before dispatch.
Tracking information is provided once your order has been shipped.

Should an item become unavailable after your order has been placed, we will contact you promptly to offer one of the following options:

Wait for new stock
An alternative product of similar specification
Partial shipment (where applicable)
Full refund for unavailable items

4. Delivery Timeframes

Estimated delivery times begin once payment has been confirmed and the order has been dispatched.
Typical delivery times are:
Area & Estimated Delivery:
Johannesburg & Pretoria:  1–2 Business Days
Major Metropolitan Areas:  2–4 Business Days
Regional Areas:  3–6 Business Days
Remote Areas:  5–10 Business Days

These timeframes are estimates only and are not guaranteed.

6. Delivery Charges

Delivery costs are calculated during checkout based on:
Delivery location
Parcel size and weight
Courier service selected
Number of products ordered
Any applicable delivery charges will be displayed before payment is completed.

7. Dispatch Confirmation

Once your order has been dispatched you will receive confirmation via email or SMS (where applicable).
Where supported by the courier, tracking information will be supplied allowing you to monitor your shipment.

8. Delivery Requirements

A responsible person must be available to receive the order at the delivery address.
The recipient may be asked to provide:
Name Identification (where required)
Signature confirming receipt
Ownership and risk pass to the customer once the goods have been successfully delivered and accepted.

9. Failed Deliveries

If delivery cannot be completed due to:
Incorrect delivery information No person available
Refusal to accept delivery
Restricted access
The courier may attempt redelivery.
Additional courier charges resulting from failed deliveries may be charged to the customer.

10. Delivery Delays

Although we make every effort to dispatch and deliver orders on time, delays may occur due to circumstances beyond our reasonable control, including:
Severe weather
Public holidays
Civil unrest Courier operational delays
Supplier delays
High seasonal demand
Force majeure events
Evolve I.T. will keep customers informed where significant delays are expected.

11. Inspecting Your Delivery

Customers should inspect all goods immediately upon delivery.  If you receive:
Incorrect items
Missing items
Damaged packaging
Products damaged during transit
Please notify us within 48 hours of delivery. Where possible: retain the original packaging, take clear photographs, and do not install or use damaged products before contacting us.

12. Collection from Store

Customers may choose to collect eligible orders from our premises once notified that the order is ready.  Collection is available during normal business hours.  For security purposes, proof of identity may be requested before goods are released.

13. Delivery Address Changes

Delivery addresses cannot always be changed once an order has been dispatched.
If you need to amend your delivery details, please contact us as soon as possible.
While we will make every effort to assist, changes cannot be guaranteed after the shipment has been handed to the courier.

14. Ownership of Goods

Ownership of all goods remains with Evolve I.T. – Repairs & Support until payment has been received in full.  Risk passes to the customer upon successful delivery and acceptance of the goods.

15. Contact Us

For any delivery enquiries, please contact us:
Evolve I.T. – Repairs & Support Address
Ridge Terrace Shopping Centre
6 Without Avenue
Weltevreden Park
Gauteng 1709
South Africa

Telephone
011 431 4400
Mobile 072 193 9121
Email support@evolve-group.co.za
Business Hours
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed